ECLAT INDUSTRIES RETURN, REFUND AND REPAIR POLICY
This is the Return, Refund and Repair policy of Eclat Industries Limited and applies where you make a purchase online.
CHANGE OF MIND
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
GOODS DAMAGED IN TRANSIT
If any goods arrive damaged, please contact us as soon as possible. Eclat Industries Limited will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging accessories and/or manuals.
Refunds are usually processed within 2-3 weeks. Most refunds are fully refunded in one week after we receive and process your return.
RETURNS AND REPAIRS
You may return goods we have delivered to you by mail by contacting our team or come to Eclat Industries Limited shop where you collected your goods or where the goods were dispatched from and a staff will assist you with any return or repair. This may include inspecting the goods arranging for the goods to be sent for repair or providing you with a replacement. Goods must be returned within 3 days of purchase. If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact our team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time in which time may vary due to reasons beyond ours or the repairers reasonable control such as part availability and incorrect fault description.